Shipping policy
Order Processing
Orders are typically processed within 2–4 business days after they are placed.
During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive an email containing your tracking information.
Shipping
Hide & Hickory Co. currently ships within the United States.
Shipping rates are calculated at checkout based on the customer's shipping address and the shipping method available for the order.
Orders may be shipped using carriers including USPS, UPS, or other available shipping providers.
Delivery Times
Estimated delivery times are provided by the shipping carrier and are not guaranteed by Hide & Hickory Co.
Once an order has been handed over to the shipping carrier, delivery times are outside of our control.
Shipping Delays
Hide & Hickory Co. is not responsible for delays caused by:
- Shipping carriers
- Weather
- Holidays
- Incorrect or incomplete shipping addresses
- Natural disasters
- Other circumstances outside of our control
If your order is experiencing a significant delay, please contact the shipping carrier using your tracking information.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address at checkout.
If an order is returned to us because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping costs to have the order reshipped.
Lost or Stolen Packages
Hide & Hickory Co. is not responsible for packages that have been marked as delivered by the shipping carrier but cannot be located or have been stolen.
If your tracking information shows that your package was delivered but you cannot find it, please first check with household members, neighbors, and the shipping carrier.