Refund policy

We want you to be happy with your Hide & Hickory purchase.

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be:

Items that do not meet these requirements may not be eligible for a refund.

If you need a different size, please contact us within 30 days of delivery.

Exchanges are subject to product availability.

If the requested replacement size or product is unavailable, we can work with you on another solution.

Items specifically marked Final Sale are not eligible for returns or exchanges.

Customers are responsible for return shipping costs unless the item received was defective or the wrong item was sent.

Original shipping charges are generally non-refundable.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

We will review the issue and work with you to resolve it.

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after the refund has been issued.

To request a return or exchange, email:

Please include your order number and the reason for your return or exchange.

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